Anytime Pro Ltd (“ATP” “Anytime Pro” “we”, “us”) are committed to protecting and respecting your privacy.
We may collect the following personal information from you when you contact us requesting services or information from us. We need to collect this information so that we can provide our services or that information to you:
- Information that you provide to us by filling in forms on our site (“Our Site”) or mobile Application (“Our APP”). This includes contact information such as name, email address, mailing address, phone number, financial information such as bank account numbers, unique identifiers such as user name, account number, password, date of birth and preferences information such as favourites lists, transaction history, marketing preferences.
- Information that you provide to us when you write to us (including by email).
- Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.
- Information that you provide to us by completing surveys.
- Details of transactions you carry out through Our Site and Our App and of the fulfilment of your requests.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyse trends, to administer Our Site, to track users’ movements around Our Site and to gather demographic information about our user base as a whole.
The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.
By using our website and App, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with our services and developing our business which includes:
- personalisation of content, business information or user experience
- account set up and administration
- delivering marketing and events communication
- carrying out polls and surveys
- internal research and development purposes
- providing goods and services
- legal obligations (e.g. prevention of fraud)
- meeting internal audit requirements
Legal basis for processing your personal data
The relevant processing conditions contained within the GDPR are as follows:
- legitimate interests
- vital interests
- public task
- legal obligation
The only grounds that are likely to apply to our processing will be that of contact. This is due to the fact that our relationship with our clients will be formed on the basis of a contract for our services. We may also rely on consent, but this will only be if you opt in to marketing from us or contact us to enquire about our services. Should you wish to opt out of any marketing from us if you have previously consented to it please email firstname.lastname@example.org and make this intent clear.
We will not process special category personal data.
We will treat personal data confidentially and except so far as is necessary in order to provide our services to you, we will not share your information with any third party unless you provide us with your specific permission.
Should we need to share data with third parties & platforms in order to provide our services this will be done securely through passworded files or anonymized data. The specific parties in question will only be relevant to the services we are providing; these may include the following:
- Relevant advertising
No data transmission over the internet can be entirely secure, so we do not guarantee the security of your personal information and/or use of our website. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access or use by using encryption technology. In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 2018. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. For more information on the Data Protection Act 2018 and your related rights please see www.ico.gov.uk.
How long do we keep your personal data for?
We will never hold your data for longer than is reasonably necessary. Should you enter into a contract with us we will remove your data six years after our service to you ends.
If we have obtained your detail only as a result of your consent and we are relying on this as a processing condition we will remove your data within one year of you supplying this to us (unless you have subsequently reconfirmed your opt in to us).
Personal data will be securely disposed after we no longer need it. In the case of electronic copies these will be deleted. For hard copy personal data this will be securely shredded.
Under the GDPR, you have rights in relation to access and control of your personal data. Specifically:
- correction and deletion;
- withdrawal of consent (if we are processing data on condition of consent);
- data portability
- restriction of processing and objection
- lodging a complaint with the Information Commissioner’s Office
If you wish to undertake any of the above in relation to the personal data, we hold about you, or have any other queries please write to us (including full details of your request) at the address below. We may charge a small administration fee in relation to fulfilling a request for access to your information.
Should you submit a request for access to the data we hold on you (a DSAR) we will respond to you within 40 days of receipt of the request. If the request does not provide enough information to identify you we may require further information. Where further information and/or payment of the fee is requested, the deadline is extended to 40 days from them being received. When we receive a DSAR from you we will write to you to:
- confirm receipt of the DSAR, and
- indicate when you are likely to respond, taking into account the 40 day time limit.
Please be aware that there may be circumstances in which data subject rights may be limited, e.g. if fulfilling the data subject request may expose personal data about another person, or if you ask us to delete data which we are required to keep by law.
Should you wish to contact us with questions or concerns about our privacy practices, their personal information, or if they wish to file a complaint you can contact us via the following methods:
- Email: email@example.com
- Telephone: 02034053071
- Address: Anytime Pro Ltd., The Smith, 145 London Rd., Kingston Upon Thames, England, KT1 3AY
This policy will be reviewed (and updated where necessary) on a yearly basis or as and when the relevant data protection rules are amended.